Privacy Policy

If you live in the European Region, Neptus Technologies Srl Technologies Srl provides the Services to you under this Terms of Service and Privacy Policy.

If you live in the UK, Neptus Technologies Srl Technologies Srl provides the Services to you under this Terms of Service and Privacy Policy.

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If you live outside the European Region or the UK, Neptus Technologies Srl Technologies Srl ("Neptus Technologies Srl," "our," "we," or "us") provides our Services to you under this Terms of Service and Privacy Policy.

Our Privacy Policy ("Privacy Policy") helps explain our data practices, including the information we process to provide our Services.

This Privacy Policy applies to all of our Services unless specified otherwise.

Information We Collect
Neptus Technologies Srl must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.

The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.

Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot set the location of your project if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.

Information You Provide

• Your Account Information. You must provide your mobile phone number and basic information (including a profile name of your choice) to create a VANACOM account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and "about" information.
• Your Project Schedules. We do retain your project schedules in the ordinary course of providing our Services to you. Your project schedules are stored on our servers.
• Status Information. We collect the status of your VANACOM devices and transit them through our servers. We do not store your devices’ status on our servers.
• Transactions And Payments Data. If you use our payments services, or use our Services meant for purchases or other financial transactions, we process additional information about you, including payment account and transaction information. Payment account and transaction information includes information needed to complete the transaction (for example, information about your payment method, shipping details and transaction amount). If you use our payments services available in your country or territory, our privacy practices are described in the applicable payments privacy policy.
• Customer Support And Other Communications. When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your project schedules, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.

Automatically Collected Information

• Usage And Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use.
• Device And Connection Information. We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers (including identifiers unique to Neptus Technologies Srl Company Products associated with the same device or account).
• Location Information. We collect and use precise location information from your device with your permission when you choose to use location-related features. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
• Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize them. For example, we use cookies to provide our Services for web and desktop and other web-based services. We may also use cookies to understand which of our Help Center articles are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you. Learn more about how we use cookies to provide you our Services.

 

Third-Party Information

• We do not share the data we collect with any third party.

How We Use Information
We use the collected information to operate, provide, improve, understand, customize, support, and market our Services. This includes using information for:

• Operating and providing services, including customer support and service improvements.
• Ensuring safety, security, and integrity.
• Communications about our Services.
• Marketing and advertising purposes.

Information You And We Share
You share information as you use our Services, and we share your information to help us operate our Services. This includes:

• Sharing with those you choose to provide access to manage your account.
• Sharing associated with your account, like your phone number and profile information.

Assignment, Change Of Control, And Transfer
In case of a merger, acquisition, restructuring, or asset sale, your information may be transferred to successor entities or new owners in accordance with data protection laws.

Managing And Retaining Your Information
You can manage your information through in-app settings and tools. We store information as long as necessary for providing our Services and for legitimate purposes like legal compliance and enforcing our Terms.

Law, Our Rights, And Protection
We may access, preserve, and share your information if necessary to comply with law, enforce our Terms, detect and address illegal activities, or protect rights and safety.

Our Global Operations
Your information may be transferred internationally as part of our global operations. We use Neptus Technologies Srl's global infrastructure for these purposes.

Updates To Our Policy
We may update our Privacy Policy and will notify you of significant changes. The effective date will be updated accordingly.

Contact Us
If you have questions or issues about our Privacy Policy, please contact us at Rue de Neerpede 380, 1070 Brussels, or via email at privacy@neptus.io .